Overview
FindHelp.org (which rebranded from Aunt Bertha) operates a vast, searchable database of social service programs offered by non-profits and government agencies across the United States. Users can enter their zip code and search for various types of assistance, including food banks, housing support, healthcare services, job training, financial assistance, and critically for your directory, legal aid and free legal services. The platform provides detailed information about listed programs, eligibility requirements, and contact details. While not a legal tech tool itself, it serves as a vital connector, helping individuals (including consumers and those referred by lawyers or social workers) find local legal aid organizations and other essential support services. The company also offers paid platform tools for healthcare organizations, governments, and non-profits to manage referrals and coordinate care.
Use cases
Primary: Finding local social service programs (including legal aid).
Other use cases:
- • Making referrals to social services (for organizations using the platform)
- • Understanding community resource landscape.
AI capabilities
- → Primarily uses sophisticated search algorithms and data categorization. AI might be used for optimizing search results
- → Data validation
- → Or potentially analyzing population needs based on search trends
- → But it's not the core user-facing feature for the public search tool.
Pros & Cons
Pros
- ✓ Free and easy to use for the public
- ✓ Comprehensive directory covering many needs (including legal aid)
- ✓ Helps navigate complex social service systems
- ✓ Connects users to verified local resources.
Cons
- ! Not a legal tech tool itself (it's a directory)
- ! Information accuracy depends on providers updating their listings
- ! Doesn't provide direct services or legal advice.
Pricing
Model: Free for individuals searching for help. SaaS subscription model for organizations using the platform for referrals and coordination.
Pricing details: $0 for public users. Platform pricing for organizations requires contacting vendor.
Integrations
- • Offers integrations for healthcare and social service organizations using their paid platform (e.g., with EHR systems).
- • Public search tool is standalone.
What sets it apart
- ★ Vast
- ★ Verified database of social programs across the US
- ★ Easy-to-use public search tool (free)
- ★ Focus on connecting people to local help
- ★ Operates as a Public Benefit Corporation.
Compliance & security
HIPAA compliant (for platform). SOC 2 likely (verify on company site).